When one machine breaks down, the whole line stops

The most critical moment is the first 60 seconds after a breakdown is spotted. Every decision in this flow was aimed at getting a ticket raised, assigned, and acknowledged in under a minute - without requiring the supervisor to stop moving.

The flow is three steps: scan the machine, select the issue type, submit. The mechanic sees it instantly in their queue - with the machine ID, location, and timestamp already filled in.

Raise a Ticket

Home → Scan Entry Point

Supervisor initiates issue reporting directly from the home screen using the quick-access scanner.

Scan or Search Machine

Scanner helps instantly identify the machine, with search as a fallback when scanning isnt possible

Confirm Machine

Machine details surface before any action - the supervisor verifies they've scanned the right machine, then decides next steps.

Select Issue Type

Breakdown reasons are predefined, no typing required. Mechanic assignment is optional so the ticket can be raised instantly.

Mechanic attending to the raised ticket

Dark ☽ Expand screens

Reported

Tickets raised by supervisors, ready to be picked up by mechanics

In-Repair

Tickets actively being repaired, with spare/needle requests raised if needed

Pending

Completed repairs awaiting supervisor approval

Repaired

Closed tickets stored for history, audits, or re-issue

Inventory Decisions, Simplified (Desktop)

Dark ☽ Expand screens

Approval Controls Designed for Speed & Accuracy

Managers were opening a separate spreadsheet to check stock before approving each request. Surfacing the requested vs in-stock counter inline removed that entirely - approvals went from a multi-step process to a single confident tap.

Breakdowns were the loudest problem, but missed routine maintenance was often the underlying cause. Lubrication cycles, needle replacements, belt checks - all tracked on paper charts nobody reliably updated.

Each machine is assigned a maintenance cycle. These auto-generate scheduled tickets on the mechanic's device. Mechanics complete a binary checklist - done or not done. Any issue found can instantly convert into a breakdown ticket.

Upcoming

Scheduled maintenance tasks, ordered by due time

In-Progress

Active tasks with checklist based execution

Completed

Maintenance history with completed activity logs

Overdue

Delayed tasks highlighted for urgent action

Production lines are reconfigured constantly - machines move, orders change, setups shift. A machine that exists on paper but isn't assigned to a line is invisible. You can't plan maintenance for it, track its downtime, or audit when something goes wrong.

Supervisors create production lines, assign machines to workstations, and manage changes as orders shift. The QR scan-to-assign flow came directly from floor observation - typing serial IDs was a known failure point in earlier tools.

Line Listing

Select a production line to configure workstations. Reset an entire line when order requirements change.

Workstation Overview

Machines are arranged in production sequence. Supports sub-workstations for flexible line setups.

Workstation Setup

Add workstations above or below to maintain order. Add sub-workstations and assign machines within the flow.

Workstation Actions

Select workstations to manage changes. Replace machines, clear machines, or delete workstations.

Factories frequently run overtime - rush orders, peak seasons, audit prep. When machines ran extended hours with no record of it, maintenance schedules drifted and wear became unpredictable. Supervisors can now log standard and non-standard shifts per production line, which feeds directly into maintenance scheduling and load analysis.

Shift Overview by Line

Lists all production lines with shift timings and clear tags for overtime or off-standard additions.

Overtime Details View

Expands a line to show added overtime/Off standard shifts and their exact time ranges.

Add Overtime Flow

Allows supervisors to quickly add overtime by selecting lines and defining start and end times.

Add Off-Standard Shift

Enables supervisors to log off-standard working hours by selecting lines and defining non-regular shift timings.